Customer Service Diploma Level 4 – CPD Accredited & Recognised

The etiquette of customer service principles has been integrated into every aspect of most organizations because providing superior customer is the most efficient way to distinguish themselves from competitors. Most people walk onto a job with little or no knowledge of how to communicate and develop an interaction with customers and without appreciating the importance of delivering exceptional customer service.

London School Of Management has designed this Level 4 Customer Service Diploma Course to teach participants how to apply the techniques used to turn one-time customers into life-long customers. This diploma course will introduce participants to the basic needs of customers and the critical elements of customer service. Participants will learn about the necessary actions of excellent customer services and how they can be applied to people, products, procedures, policies, and places. This Level 4 Customer Service Diploma Course will be of great interest individuals who want to become more proficient at providing friendly and effective customer service, such as retail staffs, hospitality workers, and the public. Also, individuals such as business managers, business owners and entrepreneurs who want to learn how to implement an effective customer service program in their business or organisation.

The Level 4 Customer Service Diploma Course examines the essentials of customer service in various industries. Students will also learn about customer service in the public sector, the hospitality sector, and the retail sector. This diploma course will discuss the types of customers that are found in various industries; the vital role customer service managers play in these industries and the philosophies that can guide a customer service individual to success. The Level 4 Customer Service Diploma Course will introduce participants to the oversight of customer service, why it is so important to you, your customers and your business moving forward.

At the end of this diploma course, you will be to:

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/ sales targets and call handling quotas
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

The course is 100% online, you can do the course in your own time, You will have access to the course 24/7 from all over the world.

This course is suitable for those interested to be the best in their work place.

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Customer Service Diploma Level 4 – CPD Accredited & Recognised

  • Price: £ 280
  • Sale Price: £ 1,200
  • Certificates: Yes
  • Students: 0
  • Lesson: 0